Mweb does not log faults - leaves you without internet for weeks and charges full month

I caution everyone who wants to subscribe to Mweb to rethink. I have logged a call with them on 1 of August Monday as the fibre was out - the Nokia boxs' alarm light is red and no internet whatsoever. They told me the fault is with Vodacom. 8 Days later I still did not receive any feedback or any technician call out and still no internet. So I called again, they told me they would escalate. As this did not solve my problem I called Vodacom directly. I got hold of someone who was willing to help only to be informed that Mweb NEVER logged any call whatsoever with them for my fault - Vodacom had no record of any fault report. I then logged a call with Vodacom directly. I did also reached out to Mweb via Facebook also during this time. And the kicker is that on day 8 they just responded that it takes 6 - 10 days for a technician to come out - but this was on the day I found out that for 8 days Vodacom didn't not have any fault logged with them. So now I am still waiting for repair or a technician to just contact me it is August the 17th - 17 days with no internet - I work from home and am currently buying data to keep going which is not cheap. The best part of this whole saga is that although I have been without internet for 17 days now and have been **** to - they sent me a bill for this month - and you guessed it - I am being billed for a whole months (non-existant) service.