Mweb Does Not Help to Resolve Complaints

This is a repost of a previous complaint because Mweb stopped responding to comments & feedback requests.

The below issue was not resolved yet.

We recently found a strange R50 odd debit order on our business account for something called KinTel. Upon further investigation, we found that this application was bundled through a Mweb Data contract we bought at some point.

I phone Kintel to find out who signed up for this as this is a product we have never seen or used. It's something to do with monitoring your kids online. This is absolutely not something our business use. I spoke to a guy called Devon from Kintel, he said the application was sold via call centre to our Director bundled to an Mweb product. (Please keep in mind she is over 60 and do not have kids to monitor) He also said they can't provide us with the recording of the sale as they do not keep copies, so we can't figure out how she got signed up for this unneeded service.

He gave us a number for another company that apparently handles 3rd party sales. They said the division they are in do not sell the same product although they can see her on the system. He gave me a number for a company called Pingd. Their number is dead, website dead there is no trace of them.

We are paying and have been paying since 2014 for a service we do not even know how it got authorized as nobody involved seems to be willing or able to give us the recording of the contract. We have never even seen the app they sold her. Surely if you approve a debit over the phone you need to keep recordings as proof or the contract.

This is utterly disgusting and we will take this matter as far as we can. We feel that this product was attached to an Mweb contract so you should be responsible to help us resolve this issue.