MWEB does not have to retain clients

good day fibre has been installed in our area. we are existing clients of mweb and decided to stick with them on the fibre as well. besides holding on for ages on the sales line, i managed to get through. explained everything. gave id nrs etc and then the call was cut off. This was the SALES department with all detail of a client. Never called back. i tried again but due to holding on too long and at work, had to put down every time. I left a message on their Facebook support page. still no contact. WOW. i guess they do not need the business. Even though it meant losing 2 accounts at once if we cancel which i am now seriously considering.