1 reviews | Active since Aug 2018
MWEB does not care for its customers
How does a business provide a 5% service to customers charging them for 100% I have purchased a 10MBPS second line and currently on average get a 0.5% MBPS download speed. I have conducted tests for 5 days and this is still the same.
I logged a call 2018/08/14 , they closed the call saying it was resolved, I had to reopen it. I phoned again 2018/08/17, they said its a 5 day turn around. Still no resolve... Their service delivery is pathetic. How do I get the ombudsmen now?
The log was called last week
Good day
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
LTE faults have a general turnaround time of up to 6 working days as per the Supplier.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Good day
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
LTE faults have a general turnaround time of up to 6 working days as per the Supplier.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,