MWEB DOES NOT CARE ABOUT CUSTOMERS!

I have been trying to get an OTP registered to change my password as my security on my email has been compromised. It is now 2 days and I am nowhere. For some or other reason your message does not come through on my phone and therefore nobody can help me. THIS IS RIDICULOUS AND ABSOLUTE NO CUSTOMER SERVICE AT ALL! THERE IS JUST NO SENSE OF URGENCY ON YOUR SIDE. MWEB IS USESLESS!