Mweb do you actually care about your customers?!

<p>I posted this on an ad you targeted to me yesterday on facebook and on your mweb fiber page:</p> <p> </p> <p><br />We app**** for fiber and Openserve came to install the fiber cabling and told us we were good to go once the router was installed, which would be that afternoon. We were assured we would be up and running within a few hours. Router guys came and after about an hour said there was some issue and they couldn't,t connect the router and someone would be in touch! That was on the 18th of March. No-one got in touch with us! We have repeatedly had to call and explain the situation since we kept being told it was still within the 45 day waiting period for installation. Twice we have got someone who actually listens and provides some clarity. I spoke to someone on Wednesday and they were meant to call my housemate (it is in her name), he did not. He was meant to call back yesterday at 15h00, which he did not! So, here we are with cabling, no updates from mweb and no internet!! So far this has been a nightmare experience, draining, time consuming and a test of patience of note!! Very disappointed! We work from home so we desperately need the internet and clarity.</p> <p> </p> <p><br />No response, yet you are aadvertising being at Willowbridge this morning on your facebook page?! Who runs your social media that you can ignore such a post?! What is whos me is mweb clearly does NOT care about their customers and reading other reviews I am not alone in feeling this way! Is anyone going to contact us, or at the very least respond to my comment on faceboook?! This is VERY poor and leaves me with NO faith in mweb!!!</p>