MWEB DO SOMETHING ABOUT THIS

Been messing about with this for two days now......I'm so angry I could just spit blood...... I'm sorry, but I wouldn't have even given them one star, but in order to write a review you have to highlight a star, I have been a customer with them for more then six or seven years, only because they were at time the best of the worst providers and with me being out of the country for past five years, & my son left in SA to finish his varsity, had to bare the brunt of BS involved with slow speeds, throttled line, internet outages (Thanks to Telkom), etc and list grows, I found myself having to upgrade to compensate each time, but we stuck it out...... NOW I would like to close or terminate my account, as thank god I don't need it anymore... Let the BS begin...... Can someone at MWEB please explain, why it is made so difficult to cancel one's contract, I went on their official web site, there is nowhere that mentions how to go about cancelling ones contract... Nothing not one word about it. You have to research on forums to find out that you have to fill out a cancellation form. WHY don't they have the option on their website to down load the necessary form to cancel ones contract, (A NICE BIG BLUE CANCEL BUTTON WOULD BE GOOD) & it would be great if they had an email address, that one could correspond with regarding cancellations. I got my son to phone them and ask them to email me the PDF cancellation Form, They refused to deal with him as he is not the account holder, although we have sent them emails in the past instructing them, that my son has authority on the account as I am not in the country to help... I have tried calling through SKYPE call to all their contact numbers SALES, TECHNICAL SUPPORT, BILLING, ETC note sure if it is a technical issue but their system wont allow the selected number to go through. I JUST GIVE UP Cancel our service and the debit order!!!