MWEB DO NOT DESERVE TO HAVE ANY CUSTOMERS

I am SO VERY FRUSTRATED!!!! I have been without internet connectivity now for three weeks. After my first call to MWeb (call lasted over an hour) they assured me that I would be connected within 24-48 hrs. Nothing happened so I phoned again. The same procedure was followed and took over an hour again. At the end of the call I was told that my router was the problem and I needed to pay R699 to upgrade to a new one. It arrived and a friend who is far more computer savvy than I came over last night but could not get me connected. This morning I spent over an hour and a half on the phone to a technician who eventually got me connected and said ‘Hallelujah!’ When I got home I realised my phone was still not connecting so went into settings and put in the password. My phone kept saying incorrect password and then my laptop said ‘you are not connected to the internet’. MWEB HAVE NO TECHNICIANS WHO CAN COME OUT AND HELP WITH CONNECTING - IT MUST BE DONE TELEPHONICALLY. I am desperate!!!! HOW MANY HOURS OF PHONE CALLS WILL IT TAKE 😡😡😡🤬

Not just me frustrated! Our internet is very weak. Your backup service is HOPELESS! This message was from our local minister who lives around the corner from us.

Now everyone is complaining on the Morningside (Durban) group that the internet is very slow. It just cuts out while working on the internet and cannot connect T.V This is unacceptable. We cannot get hold of Vumatel and your backup service is HOPELESS. Must I contact your CEO for help. You do not deserve to have any customers. I am sharing this on Facebook and Hello Peter