1 reviews | Active since Aug 2015
Mweb do not care about there clients! do you ?
So let me start by saying i live in Strand (Western Cape)<br> I got myself a brand new line from telkom (Voice only) and i have got a 4Mb ADSL line from Mweb (ADSL Line+Data)<br> The line is so new my Mweb Debit order was on Monday (17 August 2015) and my Telkom is due end of August.<br> The Problem i have started on Saturday (8 August) my line speed dropped DEAD dial up was faster back in the day, my [URL Removed] score was a massive 727ms ping Downspeed .08 and my upspeed .12 on the Cape Town sever (ping should be around 8-12) LOL i mean WTH is that, that's not internet.<br> So i phone Mweb the lady tells me she will boost my line and reset my ports for me ...all good and well come Sunday same thing happens so i call mweb we do the same dance again and so on it goes the Troubleshooting they did. <br> *Lets check you router (i have 2..i did that) FYI the FON router allocates 25% of your bandwidth <br> *Wifi or LAN on the router sir? (only my PC)<br> *any DL's when testing speeds (you for real man? i mean come on)<br> *it might be a faulty line in your house (it's brand new!!!)<br> Okay then it must be Telkom, we will call them for you...seriously!<br> I AM A GAMER I WANT MY ADSL I PAY FOR!!!<br> 19 August still nothing..
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed. We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed. We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
