Mweb dismal services
I am beyond appalled at the shocking service that I have been receiving. Ever since I upgraded and now paying double for Fibre, I have incurred nothing but grievances from you. Firstly vuma tell installed my wifi in a room that I didn't agree on. Secondly the wifi turns off every 15 minutes. Thirdly my devices do not stay connected!!! I have called countless times begging for help. No one has bothered to even comply. Last night I was promised a specialized tech to call. Guess what I never l got the call. I will be taking my business elsewhere!!! I am truly disgusted I gave been with you guys for many years
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Mweb's replyOfficial
23 Feb 2018, 12:17Good day Malki
Thank you for bringing this to our attention.
As per your discussion with our Customer Care representative, this matter is now being addressed. We will remain in contact with you until this has been resolved.
We would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply23 Feb 2018, 12:17
Official
Good day Malki
Thank you for bringing this to our attention.
As per your discussion with our Customer Care representative, this matter is now being addressed. We will remain in contact with you until this has been resolved.
We would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services
Best regards,