MWeb - dismal experience changing fibre from one address to another. Avoid if you can

Did an application to move fibre from our old house to new address on around 20 July. Received confirmation that fibre was live at new address on 24 July. On 1 August tried to get wifi working at new address. Told by Mweb helpdesk fibre had been activated at wrong address. Since then 12 days of phoning helpdesk, waiting for 20 mins, being promised it's been escalated. And have heard nothing back from Mweb and still no fibre. Costing us money daily buying data. Wasting airtime holding on for their helpdesk, Absolutely dismal service. Whatsapp help line a complete waste of time. This is how a customer of 25 years gets treated!