SR
Sapna R
1 reviews | Active since Mar 2026
08 Mar 2026, 10:42
Mweb dismal 1st time connection on Fibre
Don't even think of getting mweb Fibre. Too many promises and no action. Vuma came over 2 weeks ago to install. Till now, I am not online and then I get an sms that the fault had been closed but they took their admin fee. I'm now expected to pay mweb and rain so I have service. Over the 0hone there is no help. They expect you to have a laptop/pc and do the connection yourself. I didn't study IT and am not savvy enough to do this on my own but they insist it is for the client to do. What the heck is the admin fee of R269 for anyway then. Save yourself the headache and expense and just choose someone else. Vodacon and mtn has good deals too. Should this issue not be sorted out by 11 March, I am canceling everything. I cannot be penalized for a service I didn't even get to use for a day. Consumer protection act. There isn't even communication regarding this situation. First and last time I am taking anything out with mweb
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
09 Mar 2026, 11:58Hi Sapna, thank you for sharing your experience. We completely understand how frustrating this situation must be, paying for a service you haven’t been able to use, dealing with delays in installation, and unclear communication is certainly not the experience we want for our clients. Please be assured that an escalation has been logged for your billing to be adjusted in line with the service issues and the admin fee you’ve raised. Our team will review the matter and ensure you are not unfairly charged. We truly appreciate your patience while we work to resolve this, and we are committed to ensuring the issue is addressed as quickly as possible. You will receive feedback directly from the team once the escalation has been processed. U^
Mweb's reply09 Mar 2026, 11:58
Official
Hi Sapna, thank you for sharing your experience. We completely understand how frustrating this situation must be, paying for a service you haven’t been able to use, dealing with delays in installation, and unclear communication is certainly not the experience we want for our clients. Please be assured that an escalation has been logged for your billing to be adjusted in line with the service issues and the admin fee you’ve raised. Our team will review the matter and ensure you are not unfairly charged. We truly appreciate your patience while we work to resolve this, and we are committed to ensuring the issue is addressed as quickly as possible. You will receive feedback directly from the team once the escalation has been processed. U^
SR
Sapna R's updateReviewer Update
18 Mar 2026, 10:55Still no connection. We are approaching 1 month since installation. I have stopped my debit order. I'm no longer interested in their product. Their service is pathetic. They much come collect their ****. I don't want it. I am contacting another service provider today and having them install. I bet I will be active by the weekend. All hope in MWEB is gone. I should have listened to the countless people who told me not to go with them as they are useless. I will rather pay another service provider more because at least I will get the service. Dismal performance MWEB
SR
Sapna R's update18 Mar 2026, 10:55
Reviewer Update
Still no connection. We are approaching 1 month since installation. I have stopped my debit order. I'm no longer interested in their product. Their service is pathetic. They much come collect their ****. I don't want it. I am contacting another service provider today and having them install. I bet I will be active by the weekend. All hope in MWEB is gone. I should have listened to the countless people who told me not to go with them as they are useless. I will rather pay another service provider more because at least I will get the service. Dismal performance MWEB
SR
Sapna R's updateReviewer Update
18 Mar 2026, 10:56Still no connection. We are approaching 1 month since installation. I have stopped my debit order. I'm no longer interested in their product. Their service is pathetic. They much come collect their defective router. I don't want it. I am contacting another service provider today and having them install. I bet I will be active by the weekend. All hope in MWEB is gone. I should have listened to the countless people who told me not to go with them as they are useless. I will rather pay another service provider more because at least I will get the service. Dismal performance MWEB
SR
Sapna R's update18 Mar 2026, 10:56
Reviewer Update
Still no connection. We are approaching 1 month since installation. I have stopped my debit order. I'm no longer interested in their product. Their service is pathetic. They much come collect their defective router. I don't want it. I am contacting another service provider today and having them install. I bet I will be active by the weekend. All hope in MWEB is gone. I should have listened to the countless people who told me not to go with them as they are useless. I will rather pay another service provider more because at least I will get the service. Dismal performance MWEB
Mweb's replyOfficial
18 Mar 2026, 11:11Hi Sapna. We are genuinely disappointed to hear that you are no longer interested in using our service, especially after the challenges you’ve experienced with your installation. We completely understand how frustrating this situation has been and how it has impacted your ability to get online, and we truly appreciate the effort you’ve taken to share your experience.
Our Retentions Team will be in contact with you directly to provide further assistance. They will work with you to ensure your concerns are addressed as efficiently as possible.
Thank you for bringing this to our attention. Your feedback is important and will help us improve the service experience for all our customers.
Kind regards,
Mweb Team
Our Retentions Team will be in contact with you directly to provide further assistance. They will work with you to ensure your concerns are addressed as efficiently as possible.
Thank you for bringing this to our attention. Your feedback is important and will help us improve the service experience for all our customers.
Kind regards,
Mweb Team
Mweb's reply18 Mar 2026, 11:11
Official
Hi Sapna. We are genuinely disappointed to hear that you are no longer interested in using our service, especially after the challenges you’ve experienced with your installation. We completely understand how frustrating this situation has been and how it has impacted your ability to get online, and we truly appreciate the effort you’ve taken to share your experience.
Our Retentions Team will be in contact with you directly to provide further assistance. They will work with you to ensure your concerns are addressed as efficiently as possible.
Thank you for bringing this to our attention. Your feedback is important and will help us improve the service experience for all our customers.
Kind regards,
Mweb Team
Our Retentions Team will be in contact with you directly to provide further assistance. They will work with you to ensure your concerns are addressed as efficiently as possible.
Thank you for bringing this to our attention. Your feedback is important and will help us improve the service experience for all our customers.
Kind regards,
Mweb Team