MWEB . . . DISGUSTING SERVICE IN FIBRE

Disgusting service on fibre from MWEB. I upgraded my LTE to Fibre with MWEB. 18 June the installation was done. I was told the existing router will work. Yes, it worked for a few days . . . Then it stopped working. Now it is easier to get hold of Home Affairs by phone then to get someone at MWEB. You are always number 17 or number 12 in the queue. I am a retired pensioner with limited airtime. I have used up all my airtime and still cannot get anyone at MWEB. I have logged a query on their online system. Still no response. I wish MWEB would show the same enthusiasm in resolving queries as when making a sale.