Mweb disgusting service

I ordered my Fibre on the 12th December, installation was done 7th January, today is the 21st January, after numerous calls and messages on Facebook and emails I am not connected. I called the installer vumatel and they have no record of that the equipment has been installed, what a circus. Your calls don't get answered, emails not answered at mweb, they keep escalating but nothing gets done.