MWEB - DISGUSTING SERVICE

I have never had such a bad service. I app**** for my line in June and today is the 10th of October NO router yet I have been charged for a line I cannot use! Please explain this to me? I have spent 45 minutes on a call only to be passed through to 4 different people who knew nothing and still did NOTHING to sort the issue out. After cancelling the product I never even received and being told that I would receive an email to confirm that I would not be liable for the cancellation fees as I have never received the product I still got charged! This is ludicrous. No management on hand to sort out issues. Staff are absolutely useless. Who passes calls on and on to several different people with no resolution in place. Disgusting!