Mweb Disgusting lack of service and customer care

I have been trying to get hold of someone since 27/02/2026 to discuss downgrading my fibre but was unable to. After two weeks of trying. I have lost income at work and desperately needed help. To reduce costs no answer on the chat and no answer on the phone I was calling from my cell phone and spent over 20 min waiting when I eventually got through person could not help me I had to wait for a call back from the retention dept I called back myself and after 34 min waiting got hold of someone who could not help put me through to retention dept as you just can't cancel and heard again you are no 8 in the queue which I waited 34 min to get on the same call. The best part is you can't go see someone in person anymore so you have no option but try the useless online chat or no responsive call centre