Mweb DISGUSTING customer service

Item: Mweb
Rating: 1
Author: Msimelelo S

I work from and had a connectivity issues yesterday where all my devices showed that my WIFi was connected but infact had no internet, none of my work nor personal messages where going through, I had my fiancé call Mweb to figure out the issue which they did and logged as complete, after a few hours which resulted in time lost off work this was on Wednesday 22 April 2026.

The very next day, today 23 April 2026, hardly a few hours into my shift the exact issue occurs and I'm currently on the phone waiting for a representative to assist, it's been over 40 mins waiting on the line for a representative. I have had to commute from my home into the office , all because there is nobody to assist with my issues. ***

I have called Mweb and in that time run out of patience and contracted this complaint on hello Peter and am still waiting for a representative .

Helpful (0)

Replies (1)

Mweb's replyOfficial

24 Apr 2026, 08:31

Hi Msimelelo, we understand how disruptive this has been, especially with your connection dropping during work hours, devices showing connected but no internet, and the impact this has had on your ability to work and stay connected. Having the issue return so soon after it was previously resolved is understandably frustrating. We’ve escalated this to our Technical Team for investigation to identify the root cause and ensure a proper, lasting fix rather than a temporary resolution. They will be focusing on stabilising your connection and preventing this from recurring. We’re taking ownership of this and will ensure it is properly resolved and followed through. Kind regards,
The Mweb Team

Mweb's reply24 Apr 2026, 08:31

Official