Mweb disgusted at how being treated after being a loyal client for 20 years

Hi MWEBi received notification from you on 24 March that you will be doubling the fibre speed from. 1st of April, unless this is an april fool Joke. I notice it is still the same speed and it is already the next day. I called your offices and after waiting 40 minutes in the phone your technician indicated that it is going to be opened by area.. This should have been planned better by @mweb and Vumatel surely if this was to be implemented from 1 April you should already have done the 'switching of of the areas in stages' prior to the 1st of April. My second issue with Mweb is how I'm being handled by your accounts division, I had a 20% discount on my fibre contract, all of a sudden in January they stopped the discount and mentioned it was for a period for a year. When I enquired they said it was for a year and it was agreed on the initial conversation we had. When I asked for the recording they declined to give it to me. I have been a loyal client of mweb for over 20 years and I get treated like this. When I asked to speak to management, they are just too busy to talk to me. This is absutely disgusting at the way I'm being treated.