MWEB – Disgraceful Service and Zero Accountability

I am deeply disappointed in the way MWEB has handled my account. Despite my account being fully up to date in fact, paid early my internet service was disconnected without any prior notice, explanation, or warning. This kind of reckless interruption is unacceptable, especially for someone who relies on a stable connection for business.

To make matters worse, when I contacted the call center, the agent assigned to assist me was laughing, dismissive, and blatantly patronizing when I raised the issue of receiving no communication. Her tone was sarcastic, her manner unprofessional, and her attitude completely inappropriate for someone in customer service. It was clear I was not speaking to someone trained to help but someone ill-equipped to manage any kind of customer concern.

Let me be clear: I would not recommend MWEB to anyone who values consistency, professionalism, or even the bare minimum of customer respect. If you enjoy paying for a service that may be randomly cut off and dealing with agents who sound like they’re mocking your frustration MWEB might be exactly what you're looking for.

I am already in the process of moving to a more competent provider. And as for the router , I’ll be keeping it as fair compensation for the inconvenience, lost time, and sheer disrespect I’ve had to endure.

Thank you for absolutely nothing, MWEB.

Katlegobrine Mphahlele