MWEB DISGRACEFUL CUSTOMER SERVICE.

I recently entered into a contract with MWEB to supply me with FIBRE WIFI, 25Mbps, uncapped.

On 17/05/2022 I received an email from MWEB informing me the agreed contract has been amended to 50Mbps, uncapped FIBRE, with Metrofibre Networx the service provider.

Ever since the installation of the Fibre connection to my house I have NEVER received a signal to the effect of 25Mbps, between 11 - 15 Mbps probably the best with intermittence connection problems.

I have sent MWEB at least 2 queries last week on their OWN website regarding the failure by MWEB to provide me with the amended 50Mbps as per the email of 17/05/2022, but until today ABSOLUTE NO RESPONSE HAS BEEN FORTHCOMING FROM MWEB TO SOLVE MY ISSUES & QUERIES - ABSOLUTE A DISGRACE AND BLATANT POOR SERVICE, and this after I have cancelled my previous internet Service Provider for exactly the same reasons, and MWEB promised me exquisite service which clearly fails to exist within this business.