1 reviews | Active since Nov 2011
Mweb discriminates againsts the disabled!
<p>I am visually impaired and since signing up with Mweb i have been discriminated constantly. The latest in a litany of instances came with a double payment made to mweb and them **********ly informing me repeatedly that my refund has been processed into my wifes bank account. Their constant response to my disatisfaction is that they will escalate to their finance department and come back to me. It has now been 17 days since the alleged refund which my bank has no record of. I want my money! R300 may seem like nothing to u but to us it is the difference between my kids having food or not!! I may be blind but i am not an idiot! Pay back the money!!</p>
Good day
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you.
We have in the meantime escalated your query to the relevant department to address it with a matter of urgency.
Kind regards
MWEB Client Services
Best regards,
Good day
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you.
We have in the meantime escalated your query to the relevant department to address it with a matter of urgency.
Kind regards
MWEB Client Services
Best regards,
I have received feedback, that the money has gone through on the 10th.
We have requested confirmation from the bank, due to it being the festive season it is taking a bit of time.
I see that you are currently communicating with our billing department. We will give you the proof of the money paid into the account as soon as we receive it.
Kind regards
MWEB Client Services
Best regards,
I have received feedback, that the money has gone through on the 10th.
We have requested confirmation from the bank, due to it being the festive season it is taking a bit of time.
I see that you are currently communicating with our billing department. We will give you the proof of the money paid into the account as soon as we receive it.
Kind regards
MWEB Client Services
Best regards,
Ur billing department is apparently investigating why the funds have not cleared since according to them it was done on the 10th. Standard bank has no record of that supposed payment. Since u provide me with a form answer and display no special interest i will take it that u have no issues that i make this public through media and social media networks and let everyone be the judge!
Ur billing department is apparently investigating why the funds have not cleared since according to them it was done on the 10th. Standard bank has no record of that supposed payment. Since u provide me with a form answer and display no special interest i will take it that u have no issues that i make this public through media and social media networks and let everyone be the judge!
Hi Tazzmoosa
As per the telecon between your wife and our Customer service consultant, your case is being looked into at top priority with the relevant departments.
We have flagged this with the relevant departments as well and we will continue to monitor your escalation until it is resolved.
Kind regards
MWEB Client Services
Best regards,
Hi Tazzmoosa
As per the telecon between your wife and our Customer service consultant, your case is being looked into at top priority with the relevant departments.
We have flagged this with the relevant departments as well and we will continue to monitor your escalation until it is resolved.
Kind regards
MWEB Client Services
Best regards,