Mweb - Disappointing Service

<p>I signed up with Mweb roughly 2 months ago and it went downhill from there. I was sold a incorrect ADSL package, the one i requsted at the time was advised by a sales consultant that that the plan doesnt exsist although it was on the Website, only to find out by a different sales consultant thereafter that the intial plan we wanted really exsisted but this was after the incorrect plan went active on our line. We are on a 2 mbps ADSL uncapped plan and was informed that each end of the month our data usuage will re-set, we then got shaped and was told by another consultant the the total opposite, that our data usuage does not re-set but it works on a 30 day cycle. All of this is very mis-leading!!! beacause of this we decided to cancel, we then got asked to stay, in re-turn our ADSL usuage will be re-set. Support advised that our data usuage has been re-set although we cannot see if it has beacause our dashboard for some reason is completly different to what MWEB views????? This is also a concern raised but the reponse was, "we dont know why", like how could you not?? because of this we can never see what we are truly using and the data usuage reflects different to what MWEB see's. On top of all of this our line speed is terribly slow, we were advised by MWEB that its not a fault on their side but they will log a fault with Telkom, Telkom fixed the line 2 days ago with status fault resolved however our speeds are even slower now!!!!! Call backs were sent to MWEB on NUMEROUS occasions and they take forever to call back, a function that truely doesnt work! they finally called back, the call dropped and as expected no call back thereafter. The technical support team seems to not be that technical and the sales support team seems to now know their products, perhaps more training i say!!! I WILL NOT RECOMMEND MWEB TO ANYBODY. TOTAL CIRCUS! PLEASE CALL ME BACK AS I WOULD LIKE TO CANCEL IMMEDIATLY.</p>