Mweb dilemma saved by 2 technicians- Shuaib and Moses

I battled to get help from the Mweb finance team since last Friday. They disconnected my fibre connection at home without reading any of my numerous emails. I tried calling numerous times in a day, even used their chat line, with limited feedback. When I finally got through, Shuaib and Moses kept me on line until getting full understanding of the overcharge which resulted in an error which was not on my end. Instead of transferring me to the billing department, they kept me on line and got the accounts division to reconnect me immediately. They further stayed online to make sure I called home to verify connection was successful. I cannot thank these 2 gentleman who changed an agonizing week with Mweb into a positive outcome. They were proactive and didn't limit their task to the technical team only. This is what you call TCF....Treating Customers Fairly.