MWeb delivers every time
<p>Best Help Desk in SA! After a week of no ADSL. It was Telkom problem caused by Eskom power cuts. Telkom fixed the line but I still could not connect. The MWeb Help is amazing! Jason was resolving my problem when he went under water. That's when you can only hear bubbles on the phone. I phoned back and Jamass answered. Between Jamass and Jason, they fixed my settings. I still have an iafrica.com email address. They sold to MWeb so I have been with MWeb longer than MWeb has existed. I will never change my ISP unless they move their Help Desk support off s****. I don't want to talk to people in Asia. I don't understand what they are saying to me and they sound just like the ******** who phone us all from "Microsoft Security" to advise that there is a security problem on my computer and I must give them access. MWeb have NEVER requested access to my computer. They talk me through the problem and are very patient while I try and find the buttons they want me to press. </p>
Good Day Irene
Thank you for taking the time to provide us your positive feedback.
We really appreciate the kind words and are elated that your experience with our Technical team was positive.
I have escalated the feedback to the relevant management team to ensure that the consultants receive the plaudits they deserve.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,
Good Day Irene
Thank you for taking the time to provide us your positive feedback.
We really appreciate the kind words and are elated that your experience with our Technical team was positive.
I have escalated the feedback to the relevant management team to ensure that the consultants receive the plaudits they deserve.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,
The problems with Telkom have continued but the MWeb experience never changes. Add Eugene to the list. Add all your help desk staff to the list. I can't always remember the names but they are all brilliant! If IS outsource to the the sub continent, I will cancel my MWeb contract. I want the staff on the MWeb helpline in Cape Town. They are the absolute best! I do not want yet another Microsoft or Nokia experience. I don't understand them because they are in India or Pakistaan. They don't understand me but they always want to connect to my computer. I do not trust people who do not live in SA. They sound the same as the people who phone from Microsoft Security and tell me that there is problem on my computer. We all know that ****. Give me access to your computer so I can fix he problems you don't have and I will empty your bank account. This **** started when MS outourced . I have had many MS problems but there is no way that I will give MS access to my computer because the MS Help Deskagents sound ame as the ********** who phone me 3 times week to tell me that they need to connect to my computer. They are now phoning from SA land lines. The lines are no longer in commission. Why do Telkom allow this?
The problems with Telkom have continued but the MWeb experience never changes. Add Eugene to the list. Add all your help desk staff to the list. I can't always remember the names but they are all brilliant! If IS outsource to the the sub continent, I will cancel my MWeb contract. I want the staff on the MWeb helpline in Cape Town. They are the absolute best! I do not want yet another Microsoft or Nokia experience. I don't understand them because they are in India or Pakistaan. They don't understand me but they always want to connect to my computer. I do not trust people who do not live in SA. They sound the same as the people who phone from Microsoft Security and tell me that there is problem on my computer. We all know that ****. Give me access to your computer so I can fix he problems you don't have and I will empty your bank account. This **** started when MS outourced . I have had many MS problems but there is no way that I will give MS access to my computer because the MS Help Deskagents sound ame as the ********** who phone me 3 times week to tell me that they need to connect to my computer. They are now phoning from SA land lines. The lines are no longer in commission. Why do Telkom allow this?
Thanks for the feedback and we really do appreciate the kind words.
Unfortunately not sure how the support centres of these companies operate and how their numbers are routed locally.
What I can say though is, that as far as I know; we will be here for the foreseable future.
Hoping that you continue having a great experience with us.
Kind regards
MWEB client Services
Best regards,
Thanks for the feedback and we really do appreciate the kind words.
Unfortunately not sure how the support centres of these companies operate and how their numbers are routed locally.
What I can say though is, that as far as I know; we will be here for the foreseable future.
Hoping that you continue having a great experience with us.
Kind regards
MWEB client Services
Best regards,