R
Ridwaan
1 reviews | Active since Mar 2026
24 Mar 2026, 06:59
Mweb delivered a router 3 weeks ago
Mweb delivered a router 3 weeks ago. We ask for assistance to configure the router but not prepared to assist.
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Replies (1)
Mweb's replyOfficial
24 Mar 2026, 08:21Hi Ridwaan,
We can understand how frustrating and disappointing this must have been, especially after receiving your router and then not getting the support needed to get it up and running. Waiting for assistance and feeling like you’re left on your own to figure things out is not a good experience, and it’s completely understandable why you’d feel this way.
We’d really like to step in and help get this sorted for you. Please send us a direct message on Hello Peter with your email address, cellphone number, or Mweb account number so we can locate your account and take a closer look at what’s happened here. From there, the team can assist you with the setup and ensure everything is working as it should.
Your feedback is important and highlights where the experience needs to improve, and we appreciate you bringing this to our attention.
Kind regards,
Mweb Team
We can understand how frustrating and disappointing this must have been, especially after receiving your router and then not getting the support needed to get it up and running. Waiting for assistance and feeling like you’re left on your own to figure things out is not a good experience, and it’s completely understandable why you’d feel this way.
We’d really like to step in and help get this sorted for you. Please send us a direct message on Hello Peter with your email address, cellphone number, or Mweb account number so we can locate your account and take a closer look at what’s happened here. From there, the team can assist you with the setup and ensure everything is working as it should.
Your feedback is important and highlights where the experience needs to improve, and we appreciate you bringing this to our attention.
Kind regards,
Mweb Team
Mweb's reply24 Mar 2026, 08:21
Official
Hi Ridwaan,
We can understand how frustrating and disappointing this must have been, especially after receiving your router and then not getting the support needed to get it up and running. Waiting for assistance and feeling like you’re left on your own to figure things out is not a good experience, and it’s completely understandable why you’d feel this way.
We’d really like to step in and help get this sorted for you. Please send us a direct message on Hello Peter with your email address, cellphone number, or Mweb account number so we can locate your account and take a closer look at what’s happened here. From there, the team can assist you with the setup and ensure everything is working as it should.
Your feedback is important and highlights where the experience needs to improve, and we appreciate you bringing this to our attention.
Kind regards,
Mweb Team
We can understand how frustrating and disappointing this must have been, especially after receiving your router and then not getting the support needed to get it up and running. Waiting for assistance and feeling like you’re left on your own to figure things out is not a good experience, and it’s completely understandable why you’d feel this way.
We’d really like to step in and help get this sorted for you. Please send us a direct message on Hello Peter with your email address, cellphone number, or Mweb account number so we can locate your account and take a closer look at what’s happened here. From there, the team can assist you with the setup and ensure everything is working as it should.
Your feedback is important and highlights where the experience needs to improve, and we appreciate you bringing this to our attention.
Kind regards,
Mweb Team