GT
Guy T
1 reviews | Active since Aug 2026
17 Aug 2026, 15:01
Mweb deliberately trapping elderly customer in cancellation loop
My mother has paid for an unused ADSL line for years. Your email bounces, and your live chat is a designed endless loop that refuses to transfer to your cancellations department. I have screenshotted her cancellation notice in your chat box. Please call her immediately to confirm termination on 30 September 2026, or she will be blocking the debit order and escalating the situation to ISPA.
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Replies (3)0
Replies (3)
Mweb's replyOfficial
17 Aug 2026, 15:21Hello Guy
We understand the frustration, particularly when trying to cancel an unused ADSL service and finding that the available support channels have not provided a clear way forward. We also understand the urgency around confirming the requested termination date of 30 September 2026.Please share the registered email address associated with the Mweb account via private message so we can securely verify the account, take a closer look, and advise on the cancellation request and next steps.We appreciate the opportunity to assist and ensure the request is directed to the appropriate team for review.
Kind regards,
The Mweb Team
We understand the frustration, particularly when trying to cancel an unused ADSL service and finding that the available support channels have not provided a clear way forward. We also understand the urgency around confirming the requested termination date of 30 September 2026.Please share the registered email address associated with the Mweb account via private message so we can securely verify the account, take a closer look, and advise on the cancellation request and next steps.We appreciate the opportunity to assist and ensure the request is directed to the appropriate team for review.
Kind regards,
The Mweb Team
Mweb's reply17 Aug 2026, 15:21
Official
Hello Guy
We understand the frustration, particularly when trying to cancel an unused ADSL service and finding that the available support channels have not provided a clear way forward. We also understand the urgency around confirming the requested termination date of 30 September 2026.Please share the registered email address associated with the Mweb account via private message so we can securely verify the account, take a closer look, and advise on the cancellation request and next steps.We appreciate the opportunity to assist and ensure the request is directed to the appropriate team for review.
Kind regards,
The Mweb Team
We understand the frustration, particularly when trying to cancel an unused ADSL service and finding that the available support channels have not provided a clear way forward. We also understand the urgency around confirming the requested termination date of 30 September 2026.Please share the registered email address associated with the Mweb account via private message so we can securely verify the account, take a closer look, and advise on the cancellation request and next steps.We appreciate the opportunity to assist and ensure the request is directed to the appropriate team for review.
Kind regards,
The Mweb Team
GT
Guy T's updateReviewer Update
17 Aug 2026, 15:38I have done so and I have received the same automated response, once again creating a helpless cycle.
GT
Guy T's update17 Aug 2026, 15:38
Reviewer Update
I have done so and I have received the same automated response, once again creating a helpless cycle.
Mweb's replyOfficial
17 Aug 2026, 16:07Hello Guy
Thank you for your details.
We have logged a support callback. Our team will review the account and call the account holder to discuss cancellation and the next steps ASAP. Callback ***
Kind regards,
The Mweb Team
Thank you for your details.
We have logged a support callback. Our team will review the account and call the account holder to discuss cancellation and the next steps ASAP. Callback ***
Kind regards,
The Mweb Team
Mweb's reply17 Aug 2026, 16:07
Official
Hello Guy
Thank you for your details.
We have logged a support callback. Our team will review the account and call the account holder to discuss cancellation and the next steps ASAP. Callback ***
Kind regards,
The Mweb Team
Thank you for your details.
We have logged a support callback. Our team will review the account and call the account holder to discuss cancellation and the next steps ASAP. Callback ***
Kind regards,
The Mweb Team