KK
Kim K
1 reviews | Active since Mar 2009
05 Feb 2018, 09:45
MWEB deleted my emails without warning
I have had a hassle with Mweb for years - there was a virus that kept contacting my contacts that they tried, but failed to remove. So I was trying to move from this email - and explained to one of the people who called me that although I was not actively using the account I was trying to move important emails over slowly. I looked in my Mweb account recently and there was nothing there. I hope there is a way to retrieve them?
Thanks you
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
07 Feb 2018, 14:47Good day Kim
Thank you for raising your concern
We have been trying to get hold of you unsuccessfully. If you still require assistance please respond to this message in private with an alternate contact number.
Please do not hesitate to contact us if you still require assistance.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply07 Feb 2018, 14:47
Official
Good day Kim
Thank you for raising your concern
We have been trying to get hold of you unsuccessfully. If you still require assistance please respond to this message in private with an alternate contact number.
Please do not hesitate to contact us if you still require assistance.
Kind regards
MWEB Client Services
Best regards,
KK
Kim K's updateReviewer Update
12 Feb 2018, 05:52Yes I still require assistance - I still need certainly past emails that are not on my icon address?
As I said I had requested for past emails not to be deleted. These emails are essential for my business.
My phone number is the same.
I need to have emails that are sent to icon now redirected to ***
KK
Kim K's update12 Feb 2018, 05:52
Reviewer Update
Yes I still require assistance - I still need certainly past emails that are not on my icon address?
As I said I had requested for past emails not to be deleted. These emails are essential for my business.
My phone number is the same.
I need to have emails that are sent to icon now redirected to ***
Mweb's replyOfficial
29 Mar 2018, 15:11Good day Kim
In order to have your emails moved from your @icon.co.za to your @gmail.com you need to login on www.mweb.co.za
Then hover you cursor over “My Admin” then select my account in the list below. Then select “My services” then email.
On the new window look for Email forwarding and select edit below.
In the new window
Change the status to enabled
Fill in your gmail address where it asks you “ forward all email to “
Then select update.
Also if the emails were removed from our server then we will not be able to retrieve them.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply29 Mar 2018, 15:11
Official
Good day Kim
In order to have your emails moved from your @icon.co.za to your @gmail.com you need to login on www.mweb.co.za
Then hover you cursor over “My Admin” then select my account in the list below. Then select “My services” then email.
On the new window look for Email forwarding and select edit below.
In the new window
Change the status to enabled
Fill in your gmail address where it asks you “ forward all email to “
Then select update.
Also if the emails were removed from our server then we will not be able to retrieve them.
Kind regards
MWEB Client Services
Best regards,