MWEB de*****ing customers after cancellation

After providing the *********** agent with payments and dates, and explaining the difference between paying in advance and paying in arrears, they have now handed me over to a debt collector for money I do not owe them.

They sent a cancellation order to ClearAccess, so they know its cancelled.

I am not surprised at their NPS score at all, they just don't care, and trying to reach them is impossible, I spent almost R1500 in airtime just to talk to someone.