MWEB DE*****ING IT\S CUSTOMERS"

I have been using Mweb for many years and engaged them to provide my ISP for my ADSL connection at the end of 2013...<br> <br> Now find that I am being **********ly billed for fax credits, when I have never even had a fax facility.<br> <br> It started on 1 December 2014 and I picked it up when I received a statement for R1433 in January, although I only pay R369 per month. Despite reporting it Mweb is unable to stop the charges and it has now added up to a February bill of R2733. Mweb arent able to stop these charges from continuing and says I remain liable? OMG!<br> <br> so here is what the customers of Mweb should be concerned about..<br> 1. Mweb's systems are not secure<br> 2. someone can access your account without your password<br> 3. changing your password doesnt help as your account is accessed without it<br> 4. the OTP is meaningless as charges are levied without the OTP required - I never receive the OTP, when charges are raised<br> 5. even if you pick it up, Mweb cannot stop the ********** charges from continuing<br> 6. Mweb will just hold you liable - the can only credit unused fax credits<br> 7. and they couldnt care about you as customer!<br> <br> I am laying ***** charges against Mweb with the SAPS