MWEB DEFLECTS FROM REFUNDING OUR PAYMENT

My husband had registered for the VUMA connection and a consultant had been in contact with him and advised for him to purchase the R399 voucher and only then will they proceed to arrange for the installation.

2 weeks later and they has been no contact and after many attempts my husband was finally able to reach mweb who now claims our property had a connection done previously which was most likely with the previous owners. They is no connection at this point and had advised my husband there is nothing they can do and will reverse the voucher fees into his bank account for which they will email him requesting his banking info, till date they has been no email and we are unable to reach them