MWEB deduct funds but fail to connect services

A new router with SIM card was delivered middle of May. On the 25th of May the first debit order was deducted. Despite sending NUMEROUS emails and phone calls where you hold 15-20 min at a time, my services are still not connected but Im already getting reminded of my next debit order. This is the absolute worst service ever. And excuses fly around the whole time that Telkom needs to connect the SIM, but I am paying MWEB. Avoid as far as possible!