MWEB Debited my bank account even though I the did not provide me a service.

I app**** for Fibre from MWEB on 27th Jan 2020 and even though I have not to date been connected they have debited my account as if I am an active customer. How the hell do you charge someone and they have not set me up yet. I have logged a ticket with you and the attitude is that I am not been truthful but if it is the case I will get a credit once I am connected and you have verified I am being honest. How about checking my usage. It should be zero. When is that going to be and am I still going to pay for a service I have never had.