Mweb debit order resubmitted without permission

I have been with Mweb for a good 8 or 9 years, since they first came out with their uncapped Adsl offering. My review is not regarding their line quality or internet quality. I am happy with this.

During this time of Lockdown in South Africa I am on a No Work, No Pay basis. I called in at the end of April to communicate this with them and ask if they were providing relief etc. I was told by the consultant that they infortunately were not offering any relief plans and the debit order was already through to processing. I decided I would take the knock for the penalty fees, as I had called in on the last day of the month. He said the account would not get locked unless the following months payment was not made and the account fell into arrears, by then their collections/accounts department would be in contact with me to arrange either a double debit or payment plan. I accepted this, as I was hoping I would be in a better financial position to pay.

A few days later I received an email stating the returned debit order had been resubmitted. This has again been returned and resulted in a further R150 penalty fee, almost half of my Mweb monthly account. I am not happy with this at all. This has cost me money I do not have, it may seem a small amount but for someone without an income currently, every cent counts.