MWEB DATA COMPLAINT

ACCOUNT NUMBER ***6

PLEASE NOTE ON THE 15 DECEMBER 2021 I RECEIVED MWEB DATA(MTN) SIM CARD IT IS NOT EVEN TWO DAYS THIS CARD DOES NOT WORK IN MY HUAWEI B315 ROUTER

APPARENTLY THIS SIM CARD IS NOT COMPATIBLE IN MY ROUTER, I DO BELIEVE THIS IS NOT MY FAULT AS I WAS NOT ADVISED CORRECTLY

ACCORDING TO THEIR CLIENT SERVICES I AM TOLD TO NOW PURCHASE A ROUTER AT THE COST OF OVER TWO THOUSAND RANDS LIKE ***

THEY SAY IF I CANCEL THEN I MUST PAY THEM FOR THE WHOLE MONTH FOR SOMETHING THAT DOES NOT WORK

PLEASE NOTE THAT AS A CONSUMER THIS IS WITHIN 5 DAYS OF COOLING OF PERIOD AND I HAVE THE RIGHT TO CANCEL WITH NO ADDITIONAL CHARGES

I REQUIRE A MANAGER TO CONTACT ME URGENTLY

DISGRUNTLED MR USHAAN SINGH ***