SM
Sumeshree M
1 reviews | Active since Oct 2020
30 Mar 2026, 13:20
MWEB
Mweb service and call centre service is pathetic. Lat week I was up to caller 35 in the queue and at after caller 9 my call was cut. I logged a call online & was told its being escalated. Nobody bothered to contact me so i did the support chat this morning, It took an hour before a service agent Zubair started to respond & now my chat has ended. I still do not have a working connection. *** MWEB!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
30 Mar 2026, 13:42Hi Sumeshree, we completely understand how frustrating this experience must have been, being in long queues, disconnected calls, and delays in getting your connection restored is far from the seamless service we aim to provide. Our records show that your case is being attended to, and our team is actively working to resolve the issue with your connection. While this is in progress, we appreciate your patience and assure you that your concern is being addressed with priority. If you have any additional details or questions while the team works on this, please don’t hesitate to reach out, we’re here to assist. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply30 Mar 2026, 13:42
Official
Hi Sumeshree, we completely understand how frustrating this experience must have been, being in long queues, disconnected calls, and delays in getting your connection restored is far from the seamless service we aim to provide. Our records show that your case is being attended to, and our team is actively working to resolve the issue with your connection. While this is in progress, we appreciate your patience and assure you that your concern is being addressed with priority. If you have any additional details or questions while the team works on this, please don’t hesitate to reach out, we’re here to assist. Kind regards,
The Mweb Team
The Mweb Team
SM
Sumeshree M's updateReviewer Update
30 Mar 2026, 16:38MWEB Team, I've not had internet access since last Friday - nobody has bothered to call or contact me which makes me wonder if MWEB actually cares, yet you very conveniently debited my account for the monthly billing knowing Im not receiving any service.
This is my latest communication - it took him easily an hour just to respond to my first communication - where is the urgency:
Your fault MWB***1 is currently OPEN, and was last updated on 2026-03-27 16:29:36. Would you like find out if there's feedback on this open fault?Yes
Please hold while we connect you to the next available agent.
????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????/
Good day, and welcome to Technical Support! I am Zubair. How can I assist you today?
Zubair, this is Sumesh Moodley with *** - what is the delay on my service and fixing of my line?
My apologies for the delay in response and thank you for your patience
I’m going to look into this feedback regarding the issue now, which might take a few minutes. I appreciate your patience
You looking into this has taken an entire work day! You even closed my case earlier without further feedback that I lodged a complaint on Hello Peter! I need my internet access sorted ASAP - or I will need to change my service provider!!!
My sincere apologies for the delay and the frustration caused Sumesh... I completely understand how unacceptable this situation is, especially with the impact it’s having on your day.
At this stage, there is unfortunately still no estimated time to repair. The fault is currently with the testing centre, and our third-party escalations team has already escalated the request for urgent feedback.
Regrettably, we are still awaiting an update from their side before further action can be taken. Please be assured that your case is being actively monitored, and we will provide feedback as soon as it becomes available.
We truly appreciate your patience and understanding during this time.I’m really sorry for the inconvenience this has caused, and I truly appreciate your patience. Is there anything else I can assist you with today?If not, thank you for chatting with us, and I hope you have a wonderful day ahead. If you have a few seconds, please consider providing feedback on this chat — it would mean a lot to us.
This is my latest communication - it took him easily an hour just to respond to my first communication - where is the urgency:
Your fault MWB***1 is currently OPEN, and was last updated on 2026-03-27 16:29:36. Would you like find out if there's feedback on this open fault?Yes
Please hold while we connect you to the next available agent.
????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????/
Good day, and welcome to Technical Support! I am Zubair. How can I assist you today?
Zubair, this is Sumesh Moodley with *** - what is the delay on my service and fixing of my line?
My apologies for the delay in response and thank you for your patience
I’m going to look into this feedback regarding the issue now, which might take a few minutes. I appreciate your patience
You looking into this has taken an entire work day! You even closed my case earlier without further feedback that I lodged a complaint on Hello Peter! I need my internet access sorted ASAP - or I will need to change my service provider!!!
My sincere apologies for the delay and the frustration caused Sumesh... I completely understand how unacceptable this situation is, especially with the impact it’s having on your day.
At this stage, there is unfortunately still no estimated time to repair. The fault is currently with the testing centre, and our third-party escalations team has already escalated the request for urgent feedback.
Regrettably, we are still awaiting an update from their side before further action can be taken. Please be assured that your case is being actively monitored, and we will provide feedback as soon as it becomes available.
We truly appreciate your patience and understanding during this time.I’m really sorry for the inconvenience this has caused, and I truly appreciate your patience. Is there anything else I can assist you with today?If not, thank you for chatting with us, and I hope you have a wonderful day ahead. If you have a few seconds, please consider providing feedback on this chat — it would mean a lot to us.
SM
Sumeshree M's update30 Mar 2026, 16:38
Reviewer Update
MWEB Team, I've not had internet access since last Friday - nobody has bothered to call or contact me which makes me wonder if MWEB actually cares, yet you very conveniently debited my account for the monthly billing knowing Im not receiving any service.
This is my latest communication - it took him easily an hour just to respond to my first communication - where is the urgency:
Your fault MWB***1 is currently OPEN, and was last updated on 2026-03-27 16:29:36. Would you like find out if there's feedback on this open fault?Yes
Please hold while we connect you to the next available agent.
????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????/
Good day, and welcome to Technical Support! I am Zubair. How can I assist you today?
Zubair, this is Sumesh Moodley with *** - what is the delay on my service and fixing of my line?
My apologies for the delay in response and thank you for your patience
I’m going to look into this feedback regarding the issue now, which might take a few minutes. I appreciate your patience
You looking into this has taken an entire work day! You even closed my case earlier without further feedback that I lodged a complaint on Hello Peter! I need my internet access sorted ASAP - or I will need to change my service provider!!!
My sincere apologies for the delay and the frustration caused Sumesh... I completely understand how unacceptable this situation is, especially with the impact it’s having on your day.
At this stage, there is unfortunately still no estimated time to repair. The fault is currently with the testing centre, and our third-party escalations team has already escalated the request for urgent feedback.
Regrettably, we are still awaiting an update from their side before further action can be taken. Please be assured that your case is being actively monitored, and we will provide feedback as soon as it becomes available.
We truly appreciate your patience and understanding during this time.I’m really sorry for the inconvenience this has caused, and I truly appreciate your patience. Is there anything else I can assist you with today?If not, thank you for chatting with us, and I hope you have a wonderful day ahead. If you have a few seconds, please consider providing feedback on this chat — it would mean a lot to us.
This is my latest communication - it took him easily an hour just to respond to my first communication - where is the urgency:
Your fault MWB***1 is currently OPEN, and was last updated on 2026-03-27 16:29:36. Would you like find out if there's feedback on this open fault?Yes
Please hold while we connect you to the next available agent.
????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????/
Good day, and welcome to Technical Support! I am Zubair. How can I assist you today?
Zubair, this is Sumesh Moodley with *** - what is the delay on my service and fixing of my line?
My apologies for the delay in response and thank you for your patience
I’m going to look into this feedback regarding the issue now, which might take a few minutes. I appreciate your patience
You looking into this has taken an entire work day! You even closed my case earlier without further feedback that I lodged a complaint on Hello Peter! I need my internet access sorted ASAP - or I will need to change my service provider!!!
My sincere apologies for the delay and the frustration caused Sumesh... I completely understand how unacceptable this situation is, especially with the impact it’s having on your day.
At this stage, there is unfortunately still no estimated time to repair. The fault is currently with the testing centre, and our third-party escalations team has already escalated the request for urgent feedback.
Regrettably, we are still awaiting an update from their side before further action can be taken. Please be assured that your case is being actively monitored, and we will provide feedback as soon as it becomes available.
We truly appreciate your patience and understanding during this time.I’m really sorry for the inconvenience this has caused, and I truly appreciate your patience. Is there anything else I can assist you with today?If not, thank you for chatting with us, and I hope you have a wonderful day ahead. If you have a few seconds, please consider providing feedback on this chat — it would mean a lot to us.
Mweb's replyOfficial
30 Mar 2026, 16:56Hi Sumeshree, we completely understand how frustrating it is to be without internet while still being billed, and we want to assure you that our team is actively looking into this. Your fault (MWB***1) is currently open, and the team will assist you to get your service restored as quickly as possible. If you have any additional details or questions while this is being worked on, please don’t hesitate to reach out, we’re here to support you. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply30 Mar 2026, 16:56
Official
Hi Sumeshree, we completely understand how frustrating it is to be without internet while still being billed, and we want to assure you that our team is actively looking into this. Your fault (MWB***1) is currently open, and the team will assist you to get your service restored as quickly as possible. If you have any additional details or questions while this is being worked on, please don’t hesitate to reach out, we’re here to support you. Kind regards,
The Mweb Team
The Mweb Team
SM
Sumeshree M's updateReviewer Update
31 Mar 2026, 09:40 It is Day 5 without internet or any update from MWEB. Its been a one sided communication since day 1. Logged a call AGAIN this morning and noted that there's been no movement on my case as their status shows that my case was last updated 5 days ago: Your fault MWB***1 is currently OPEN, and was last updated on 2026-03-27 16:29:36. Would you like find out if there's feedback on this open fault?
Will someone...anyone, like even the tea lady from MWEB actually call me back???
Will someone...anyone, like even the tea lady from MWEB actually call me back???
SM
Sumeshree M's update31 Mar 2026, 09:40
Reviewer Update
It is Day 5 without internet or any update from MWEB. Its been a one sided communication since day 1. Logged a call AGAIN this morning and noted that there's been no movement on my case as their status shows that my case was last updated 5 days ago: Your fault MWB***1 is currently OPEN, and was last updated on 2026-03-27 16:29:36. Would you like find out if there's feedback on this open fault?
Will someone...anyone, like even the tea lady from MWEB actually call me back???
Will someone...anyone, like even the tea lady from MWEB actually call me back???
Mweb's replyOfficial
31 Mar 2026, 09:49Hi Sumeshree, thank you for sharing the details, we completely understand how frustrating it is to be without internet for this long, especially with limited updates. Your experience so far is not what we aim to deliver. Please be assured that a follow-up has been submitted on your open fault (MWB***1). While we cannot guarantee an exact timeline for resolution, the team is actively reviewing your case, and any updates will be communicated to you as soon as they are available. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply31 Mar 2026, 09:49
Official
Hi Sumeshree, thank you for sharing the details, we completely understand how frustrating it is to be without internet for this long, especially with limited updates. Your experience so far is not what we aim to deliver. Please be assured that a follow-up has been submitted on your open fault (MWB***1). While we cannot guarantee an exact timeline for resolution, the team is actively reviewing your case, and any updates will be communicated to you as soon as they are available. Kind regards,
The Mweb Team
The Mweb Team
SM
Sumeshree M's updateReviewer Update
31 Mar 2026, 10:07IDIOTS, you are not even responsive to anything, so how will this even get resolved when it's only ever been a one way communication. Why won't you call me back?? Just this morning I logged a support chat at 9.29am and am still awaiting an agent to be allocated to my chat service? Does anyone even work there at MWEB?
SM
Sumeshree M's update31 Mar 2026, 10:07
Reviewer Update
IDIOTS, you are not even responsive to anything, so how will this even get resolved when it's only ever been a one way communication. Why won't you call me back?? Just this morning I logged a support chat at 9.29am and am still awaiting an agent to be allocated to my chat service? Does anyone even work there at MWEB?
Mweb's replyOfficial
01 Apr 2026, 09:10 Hi Sumeshree, waiting that long after reaching out at 09:29 and still not having an agent allocated would feel like you’re being left without support when you need it most. When you’re expecting real-time assistance, that kind of delay adds unnecessary frustration.
From our side, we can currently see an active connection on your line. Could you please confirm if your service is working on your end? If it’s not, we’ll escalate this to our faults team for them to investigate further.
We’re also submitting your feedback regarding the delayed response and lack of follow-up to our service quality team so this can be addressed and improved going forward.
If you still require assistance, you’re welcome to send us a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team
From our side, we can currently see an active connection on your line. Could you please confirm if your service is working on your end? If it’s not, we’ll escalate this to our faults team for them to investigate further.
We’re also submitting your feedback regarding the delayed response and lack of follow-up to our service quality team so this can be addressed and improved going forward.
If you still require assistance, you’re welcome to send us a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 09:10
Official
Hi Sumeshree, waiting that long after reaching out at 09:29 and still not having an agent allocated would feel like you’re being left without support when you need it most. When you’re expecting real-time assistance, that kind of delay adds unnecessary frustration.
From our side, we can currently see an active connection on your line. Could you please confirm if your service is working on your end? If it’s not, we’ll escalate this to our faults team for them to investigate further.
We’re also submitting your feedback regarding the delayed response and lack of follow-up to our service quality team so this can be addressed and improved going forward.
If you still require assistance, you’re welcome to send us a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team
From our side, we can currently see an active connection on your line. Could you please confirm if your service is working on your end? If it’s not, we’ll escalate this to our faults team for them to investigate further.
We’re also submitting your feedback regarding the delayed response and lack of follow-up to our service quality team so this can be addressed and improved going forward.
If you still require assistance, you’re welcome to send us a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team