TN
Tiaan N
1 reviews | Active since Oct 2018
24 Mar 2026, 10:56
Mweb Customer support Pathetic
I placed an order for Fiber 25th of Feb and have had no contact on their end to when the installation would take place, I have tried phoning to no response and the chat service has no one attending it at all, I have been trying the message system for 2 days now with no response
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
24 Mar 2026, 11:04Hi Jaun,
We understand how frustrating and disappointing this must be for you. Placing your order on the 25th of February and then not receiving any communication about the installation can be very stressful, especially when multiple attempts to reach out via phone, chat, and the messaging system have gone unanswered. It’s completely understandable that this has caused concern and inconvenience, particularly if you were relying on the service to get set up promptly. No one should have to experience such uncer*****y when expecting timely support and installation.
To help resolve this quickly, please send us a direct message on Hello Peter with your order number or Mweb account number. The team will take a closer look at your installation and provide personalised support to get it scheduled as soon as possible.
Your feedback is important and helps us improve the experience for all customers, and we appreciate your patience while the team works to assist you.
Kind regards,
Mweb Team
We understand how frustrating and disappointing this must be for you. Placing your order on the 25th of February and then not receiving any communication about the installation can be very stressful, especially when multiple attempts to reach out via phone, chat, and the messaging system have gone unanswered. It’s completely understandable that this has caused concern and inconvenience, particularly if you were relying on the service to get set up promptly. No one should have to experience such uncer*****y when expecting timely support and installation.
To help resolve this quickly, please send us a direct message on Hello Peter with your order number or Mweb account number. The team will take a closer look at your installation and provide personalised support to get it scheduled as soon as possible.
Your feedback is important and helps us improve the experience for all customers, and we appreciate your patience while the team works to assist you.
Kind regards,
Mweb Team
Best regards,
Mweb's reply24 Mar 2026, 11:04
Official
Hi Jaun,
We understand how frustrating and disappointing this must be for you. Placing your order on the 25th of February and then not receiving any communication about the installation can be very stressful, especially when multiple attempts to reach out via phone, chat, and the messaging system have gone unanswered. It’s completely understandable that this has caused concern and inconvenience, particularly if you were relying on the service to get set up promptly. No one should have to experience such uncer*****y when expecting timely support and installation.
To help resolve this quickly, please send us a direct message on Hello Peter with your order number or Mweb account number. The team will take a closer look at your installation and provide personalised support to get it scheduled as soon as possible.
Your feedback is important and helps us improve the experience for all customers, and we appreciate your patience while the team works to assist you.
Kind regards,
Mweb Team
We understand how frustrating and disappointing this must be for you. Placing your order on the 25th of February and then not receiving any communication about the installation can be very stressful, especially when multiple attempts to reach out via phone, chat, and the messaging system have gone unanswered. It’s completely understandable that this has caused concern and inconvenience, particularly if you were relying on the service to get set up promptly. No one should have to experience such uncer*****y when expecting timely support and installation.
To help resolve this quickly, please send us a direct message on Hello Peter with your order number or Mweb account number. The team will take a closer look at your installation and provide personalised support to get it scheduled as soon as possible.
Your feedback is important and helps us improve the experience for all customers, and we appreciate your patience while the team works to assist you.
Kind regards,
Mweb Team
Best regards,
Mweb's replyOfficial
24 Mar 2026, 11:04Hi Jaun,
We understand how frustrating and disappointing this must be for you. Placing your order on the 25th of February and then not receiving any communication about the installation can be very stressful, especially when multiple attempts to reach out via phone, chat, and the messaging system have gone unanswered. It’s completely understandable that this has caused concern and inconvenience, particularly if you were relying on the service to get set up promptly. No one should have to experience such uncer*****y when expecting timely support and installation.
To help resolve this quickly, please send us a direct message on Hello Peter with your order number or Mweb account number. The team will take a closer look at your installation and provide personalised support to get it scheduled as soon as possible.
Your feedback is important and helps us improve the experience for all customers, and we appreciate your patience while the team works to assist you.
Kind regards,
Mweb Team
We understand how frustrating and disappointing this must be for you. Placing your order on the 25th of February and then not receiving any communication about the installation can be very stressful, especially when multiple attempts to reach out via phone, chat, and the messaging system have gone unanswered. It’s completely understandable that this has caused concern and inconvenience, particularly if you were relying on the service to get set up promptly. No one should have to experience such uncer*****y when expecting timely support and installation.
To help resolve this quickly, please send us a direct message on Hello Peter with your order number or Mweb account number. The team will take a closer look at your installation and provide personalised support to get it scheduled as soon as possible.
Your feedback is important and helps us improve the experience for all customers, and we appreciate your patience while the team works to assist you.
Kind regards,
Mweb Team
Best regards,
Mweb's reply24 Mar 2026, 11:04
Official
Hi Jaun,
We understand how frustrating and disappointing this must be for you. Placing your order on the 25th of February and then not receiving any communication about the installation can be very stressful, especially when multiple attempts to reach out via phone, chat, and the messaging system have gone unanswered. It’s completely understandable that this has caused concern and inconvenience, particularly if you were relying on the service to get set up promptly. No one should have to experience such uncer*****y when expecting timely support and installation.
To help resolve this quickly, please send us a direct message on Hello Peter with your order number or Mweb account number. The team will take a closer look at your installation and provide personalised support to get it scheduled as soon as possible.
Your feedback is important and helps us improve the experience for all customers, and we appreciate your patience while the team works to assist you.
Kind regards,
Mweb Team
We understand how frustrating and disappointing this must be for you. Placing your order on the 25th of February and then not receiving any communication about the installation can be very stressful, especially when multiple attempts to reach out via phone, chat, and the messaging system have gone unanswered. It’s completely understandable that this has caused concern and inconvenience, particularly if you were relying on the service to get set up promptly. No one should have to experience such uncer*****y when expecting timely support and installation.
To help resolve this quickly, please send us a direct message on Hello Peter with your order number or Mweb account number. The team will take a closer look at your installation and provide personalised support to get it scheduled as soon as possible.
Your feedback is important and helps us improve the experience for all customers, and we appreciate your patience while the team works to assist you.
Kind regards,
Mweb Team
Best regards,
TN
Tiaan N's updateReviewer Update
24 Mar 2026, 11:29No thank you, I will not be using your services anymore as this is the first interaction on just the installation i do not want to even try and resolve issue with your team going forward, Please note If I am billed for this month even though i do not have any installation yet I will seek Legal advise regarding this matter
TN
Tiaan N's update24 Mar 2026, 11:29
Reviewer Update
No thank you, I will not be using your services anymore as this is the first interaction on just the installation i do not want to even try and resolve issue with your team going forward, Please note If I am billed for this month even though i do not have any installation yet I will seek Legal advise regarding this matter
Mweb's replyOfficial
24 Mar 2026, 11:44Hello Jaun.
To allow us to help, please share your registered email address via private message on this platform. Our teams will take a closer look at the order and advise as soon as possible.
Kind regards,
The Mweb Team
To allow us to help, please share your registered email address via private message on this platform. Our teams will take a closer look at the order and advise as soon as possible.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply24 Mar 2026, 11:44
Official
Hello Jaun.
To allow us to help, please share your registered email address via private message on this platform. Our teams will take a closer look at the order and advise as soon as possible.
Kind regards,
The Mweb Team
To allow us to help, please share your registered email address via private message on this platform. Our teams will take a closer look at the order and advise as soon as possible.
Kind regards,
The Mweb Team
Best regards,
Mweb's replyOfficial
24 Mar 2026, 11:47Hi Jaun,
We’re disappointed to hear that you no longer wish to proceed with your order, and we completely understand your frustration given the difficulties you’ve experienced even before installation. Your concerns are valid, and we want to ensure this matter is resolved properly.
To ensure your order is cancelled and no billing occurs, we need to locate the order. Please send us a direct message on Hello Peter with your order number or the Mweb account number linked to the order so that the team can take immediate action.
Thank you for bringing this to our attention. Your feedback helps us improve our processes, and we appreciate your time in providing the necessary details to resolve this.
Kind regards,
Mweb Team
We’re disappointed to hear that you no longer wish to proceed with your order, and we completely understand your frustration given the difficulties you’ve experienced even before installation. Your concerns are valid, and we want to ensure this matter is resolved properly.
To ensure your order is cancelled and no billing occurs, we need to locate the order. Please send us a direct message on Hello Peter with your order number or the Mweb account number linked to the order so that the team can take immediate action.
Thank you for bringing this to our attention. Your feedback helps us improve our processes, and we appreciate your time in providing the necessary details to resolve this.
Kind regards,
Mweb Team
Best regards,
Mweb's reply24 Mar 2026, 11:47
Official
Hi Jaun,
We’re disappointed to hear that you no longer wish to proceed with your order, and we completely understand your frustration given the difficulties you’ve experienced even before installation. Your concerns are valid, and we want to ensure this matter is resolved properly.
To ensure your order is cancelled and no billing occurs, we need to locate the order. Please send us a direct message on Hello Peter with your order number or the Mweb account number linked to the order so that the team can take immediate action.
Thank you for bringing this to our attention. Your feedback helps us improve our processes, and we appreciate your time in providing the necessary details to resolve this.
Kind regards,
Mweb Team
We’re disappointed to hear that you no longer wish to proceed with your order, and we completely understand your frustration given the difficulties you’ve experienced even before installation. Your concerns are valid, and we want to ensure this matter is resolved properly.
To ensure your order is cancelled and no billing occurs, we need to locate the order. Please send us a direct message on Hello Peter with your order number or the Mweb account number linked to the order so that the team can take immediate action.
Thank you for bringing this to our attention. Your feedback helps us improve our processes, and we appreciate your time in providing the necessary details to resolve this.
Kind regards,
Mweb Team
Best regards,