AM
Alan M
1 reviews | Active since Jan 2015
05 Mar 2026, 15:27
MWeb customer support a disgrace
The customer service is non-existent. It is diabolical. The help lines are whats app and chat boxes which offer limited choices. It is IMPOSSIBLE to speak to a human being. It is NOT GOOD ENOUGH OR ACCEPTABLE. Mweb did an e mail migration to another server and lost e mails. This is *******, and very damaging to businesses. When you speak to mail migration people, they can't help and now 2 weeks later have closed access. They advise to speak to technical support but one has to wait in queues of 40 people or more, 4 / 5 hours on the phone and then when you are caller no. 1, they cut you off. It's a disgrace from a top SA service company. I have spent since the 27th January every day trying to get through by phone.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
05 Mar 2026, 15:55Hello Alan. Thank you for taking the time to share your experience. We completely understand how stressful and disruptive this has been, especially when it affects your emails and business communications. We hear you, and your feedback has been noted.We’ve managed to locate your profile and can confirm that one of our Mweb technical support agents connected with you via Live chat on 2026-03-05 at 15:26. They have reviewed your profile and provided insight into the email issue and the status of the emails you referred to.We appreciate you reaching out through our support channels and are committed to ensuring your concerns are addressed. Our team is always looking for ways to improve our service experience, and your feedback helps us understand where we need to focus.Thank you for your patience, and we remain available to support you further as needed. R^
Best regards,
Mweb's reply05 Mar 2026, 15:55
Official
Hello Alan. Thank you for taking the time to share your experience. We completely understand how stressful and disruptive this has been, especially when it affects your emails and business communications. We hear you, and your feedback has been noted.We’ve managed to locate your profile and can confirm that one of our Mweb technical support agents connected with you via Live chat on 2026-03-05 at 15:26. They have reviewed your profile and provided insight into the email issue and the status of the emails you referred to.We appreciate you reaching out through our support channels and are committed to ensuring your concerns are addressed. Our team is always looking for ways to improve our service experience, and your feedback helps us understand where we need to focus.Thank you for your patience, and we remain available to support you further as needed. R^
Best regards,
Mweb's replyOfficial
05 Mar 2026, 15:55Hello Alan. Thank you for taking the time to share your experience. We completely understand how stressful and disruptive this has been, especially when it affects your emails and business communications. We hear you, and your feedback has been noted.We’ve managed to locate your profile and can confirm that one of our Mweb technical support agents connected with you via Live chat on 2026-03-05 at 15:26. They have reviewed your profile and provided insight into the email issue and the status of the emails you referred to.We appreciate you reaching out through our support channels and are committed to ensuring your concerns are addressed. Our team is always looking for ways to improve our service experience, and your feedback helps us understand where we need to focus.Thank you for your patience, and we remain available to support you further as needed. R^
Best regards,
Mweb's reply05 Mar 2026, 15:55
Official
Hello Alan. Thank you for taking the time to share your experience. We completely understand how stressful and disruptive this has been, especially when it affects your emails and business communications. We hear you, and your feedback has been noted.We’ve managed to locate your profile and can confirm that one of our Mweb technical support agents connected with you via Live chat on 2026-03-05 at 15:26. They have reviewed your profile and provided insight into the email issue and the status of the emails you referred to.We appreciate you reaching out through our support channels and are committed to ensuring your concerns are addressed. Our team is always looking for ways to improve our service experience, and your feedback helps us understand where we need to focus.Thank you for your patience, and we remain available to support you further as needed. R^
Best regards,
Mweb's replyOfficial
05 Mar 2026, 15:58Hi Alan
We completely understand how frustrating this experience has been, especially given the impact on your business and the difficulty in accessing support. Spending hours in queues and losing access to emails after a migration is understandably stressful and disruptive.
We’ve checked your account and can see that you have reached out and received assistance from technical support. Your support ticket MWB***0 is still open with our Technical Specialist Team to ensure your issue is fully addressed. According to the notes, a follow-up call is scheduled for Friday, 6 March 2026, between 18:30 and 19:00, where the team will be able to provide additional assistance if required.
If there’s anything specific you would like the specialist to focus on during this call they would be happy to assist.
We appreciate your patience and are committed to ensuring your service is restored and fully functional. T^
We completely understand how frustrating this experience has been, especially given the impact on your business and the difficulty in accessing support. Spending hours in queues and losing access to emails after a migration is understandably stressful and disruptive.
We’ve checked your account and can see that you have reached out and received assistance from technical support. Your support ticket MWB***0 is still open with our Technical Specialist Team to ensure your issue is fully addressed. According to the notes, a follow-up call is scheduled for Friday, 6 March 2026, between 18:30 and 19:00, where the team will be able to provide additional assistance if required.
If there’s anything specific you would like the specialist to focus on during this call they would be happy to assist.
We appreciate your patience and are committed to ensuring your service is restored and fully functional. T^
Best regards,
Mweb's reply05 Mar 2026, 15:58
Official
Hi Alan
We completely understand how frustrating this experience has been, especially given the impact on your business and the difficulty in accessing support. Spending hours in queues and losing access to emails after a migration is understandably stressful and disruptive.
We’ve checked your account and can see that you have reached out and received assistance from technical support. Your support ticket MWB***0 is still open with our Technical Specialist Team to ensure your issue is fully addressed. According to the notes, a follow-up call is scheduled for Friday, 6 March 2026, between 18:30 and 19:00, where the team will be able to provide additional assistance if required.
If there’s anything specific you would like the specialist to focus on during this call they would be happy to assist.
We appreciate your patience and are committed to ensuring your service is restored and fully functional. T^
We completely understand how frustrating this experience has been, especially given the impact on your business and the difficulty in accessing support. Spending hours in queues and losing access to emails after a migration is understandably stressful and disruptive.
We’ve checked your account and can see that you have reached out and received assistance from technical support. Your support ticket MWB***0 is still open with our Technical Specialist Team to ensure your issue is fully addressed. According to the notes, a follow-up call is scheduled for Friday, 6 March 2026, between 18:30 and 19:00, where the team will be able to provide additional assistance if required.
If there’s anything specific you would like the specialist to focus on during this call they would be happy to assist.
We appreciate your patience and are committed to ensuring your service is restored and fully functional. T^
Best regards,
Mweb's replyOfficial
05 Mar 2026, 15:58Hi Alan
We completely understand how frustrating this experience has been, especially given the impact on your business and the difficulty in accessing support. Spending hours in queues and losing access to emails after a migration is understandably stressful and disruptive.
We’ve checked your account and can see that you have reached out and received assistance from technical support. Your support ticket MWB***0 is still open with our Technical Specialist Team to ensure your issue is fully addressed. According to the notes, a follow-up call is scheduled for Friday, 6 March 2026, between 18:30 and 19:00, where the team will be able to provide additional assistance if required.
If there’s anything specific you would like the specialist to focus on during this call they would be happy to assist.
We appreciate your patience and are committed to ensuring your service is restored and fully functional. T^
We completely understand how frustrating this experience has been, especially given the impact on your business and the difficulty in accessing support. Spending hours in queues and losing access to emails after a migration is understandably stressful and disruptive.
We’ve checked your account and can see that you have reached out and received assistance from technical support. Your support ticket MWB***0 is still open with our Technical Specialist Team to ensure your issue is fully addressed. According to the notes, a follow-up call is scheduled for Friday, 6 March 2026, between 18:30 and 19:00, where the team will be able to provide additional assistance if required.
If there’s anything specific you would like the specialist to focus on during this call they would be happy to assist.
We appreciate your patience and are committed to ensuring your service is restored and fully functional. T^
Best regards,
Mweb's reply05 Mar 2026, 15:58
Official
Hi Alan
We completely understand how frustrating this experience has been, especially given the impact on your business and the difficulty in accessing support. Spending hours in queues and losing access to emails after a migration is understandably stressful and disruptive.
We’ve checked your account and can see that you have reached out and received assistance from technical support. Your support ticket MWB***0 is still open with our Technical Specialist Team to ensure your issue is fully addressed. According to the notes, a follow-up call is scheduled for Friday, 6 March 2026, between 18:30 and 19:00, where the team will be able to provide additional assistance if required.
If there’s anything specific you would like the specialist to focus on during this call they would be happy to assist.
We appreciate your patience and are committed to ensuring your service is restored and fully functional. T^
We completely understand how frustrating this experience has been, especially given the impact on your business and the difficulty in accessing support. Spending hours in queues and losing access to emails after a migration is understandably stressful and disruptive.
We’ve checked your account and can see that you have reached out and received assistance from technical support. Your support ticket MWB***0 is still open with our Technical Specialist Team to ensure your issue is fully addressed. According to the notes, a follow-up call is scheduled for Friday, 6 March 2026, between 18:30 and 19:00, where the team will be able to provide additional assistance if required.
If there’s anything specific you would like the specialist to focus on during this call they would be happy to assist.
We appreciate your patience and are committed to ensuring your service is restored and fully functional. T^
Best regards,