MWEB Customer Servioce Sucks!

Getting hold of MWEB is a nightmare! I have a problem sending emails and accessing my (so-called) "secure" account. When calling one goes through various options. Finally, when they have "located" your account, they send you a "code" via your mobile number to enter. Problem is, for whatever reason I NEVER receive those messages and therefore have NO code to enter. DEAD END! There are no alternative contact details (telephone numbers, email addresses, etc) to use. Thus, MWEB - your customer service sucks! If there was an option your service less than one stat that would be it!!