MWEB CUSTOMER SERVICE SUCKS!!!! NON EXISTANT!!

Horrible, Horrible, Horrible customer service. NO SERVICE AT ALL. If you have any issue, it's almost impossible to get hold of them. Firstly they're line has issues, keeps asking for your account number or ID number to verify your account. Even though you enter it and the robot repeats it as entered, keeps saying you didn't enter any number so you have to do the SAME THING OVERT AND OVER AGAIN ABOUT 10 X TIMES BEFORE YOU GET TO SPEAK TO AN AGENT. I've called about 20 x times, and NOT ONCE WAS MY QUERY DEALT WITH. Either they keep you on the line for 20minutes or longer, your airtime runs out, reload, call again, call cuts out. I've asked atleast 5 x times with different agents (every time I call I have to re-explain everything to the new agent) and ask them to call me back if the line cuts out, do they ever call back? NO! So I have to call again and again and again. Agent asked me if I logged a query on the app, first I said no because they take to long to respond, but after trying to call and get my queries sorted to no avail, I logged not one, but atleast 3 x qeuries. Waited 3 weeks, still no response. So i go online again to check the status of my queries, Suprise, suprise, I have NO ACTIVE QUERIES. In the meantime, they keep wanting to deduct money off my account for a service I cannot use because I moved and the current place I'm at has no FIBRE connection. My query was for them to either come and install fibre or change my package to LTE or 5G (something I can use). But NO. They delete/ ignore my qeuries as if it has been dealt with, and just keep wanting their money for something I cannot use and in the meantime have to spend tons more on prepaid internet while I wait and wait and hope that maybe one day someone there will do their damn job and assist me without me spending hours more on a line for them to just further waste my damn time!

Mweb has ABSOLUTELY NO CUSTOMER SERVICE AT ALL!!!!! You need assistance, well either figure it out yourself or continue paying for NOTHING!!!

Always an issue to get assistance from them. I will absulutely NEVER USE YOUR SERVICE AGAIN!!!!