MWEB CUSTOMER SERVICE SUCKS

My ISP MWEB/Telkom LTE 20Mbps uncapped, TP Link router service has been shocking for the past 2 weeks. I did a speed test which was 3.16 Acc no: 299818 Their customer service support is pathetic. Calls remain unanswered for up to 60 mins and then one's airtime runs out, so it's a lose lose situation. Very frustrating for a pensioner. I've tried their App but everything requires a password. I Have decided to cancel my contract with MWEB but that is another frustrating experience with long waits to get thru to accounts, then to be transferred again to cancellations dept, more holding on. Now I'm waiting for the quote as I have to pay penalties for early cancellation. Where are those forms? Very poor customer service. I wouldnt Recommend MWEB to anybody.