MWEB customer service suck big time

The worst ever experience I have ever encountered. No ownership or accountability firstly I’m not sure why mweb send my fibre line (account) for termination to vumatel without any request from my side. This has now caused me to be without a active internet connection after paying my subscription for December which means I paid for a service I’m no longer getting I’ve spoken to several agents from your contact centre and no one can help me fix this everyone just says it’s been logged now for a service provider of MWEB calibre customer service should be your number one priority I’m a paying client with no service due to someone who sent my line for termination and all I’m asking is for my line to be reactivated so I can enjoy my internet line however no one can put a priority on my request even though this was not my fault no one can help me with answers I’m looking for as to why this happened and lastly I’ve wasted R160 worth of airtime just trying to get hold of you. It’s sad to know customer service is out the window and agents are one dimensional and scripted and show no empathy I asked for a manager to assist I got told no they can’t help anyway I hope whoever sees this will now be able to expedite my request as high priority this is day 2 without network we heading into a weekend and I’ll probably have no network over the weekend too and again this is having huge impacts my wife works from home and requires a internet connection to perform her duties.