Mweb **** customer service response times

I am extremely frustrated with the level of service I am currently receiving.

As I write this email, I have been holding on a call for over 20 minutes, stuck at customer number three in the queue with no assistance. At the same time, I am logged into both the mobile app and the customer portal, yet I am unable to get any meaningful help from a representative.

I made a payment yesterday, yet my account was debited again this morning. This is especially concerning because I have requested on numerous occasions that my payment date be changed. Despite these repeated requests, the issue has clearly not been resolved.

All I am trying to do is reconnect my line, but I cannot get through to any representative to assist me. The lack of responsiveness and support is unacceptable, particularly when it relates to billing and service interruption.

I request that this matter be addressed urgently. Please investigate the duplicate deduction, confirm my correct payment date going forward, and reconnect my line as soon as possible.