Mweb Customer Service pathetic

 Hi Teresa, Thank you for reaching out, and it’s understandable how frustrating it is to be stuck in a queue for that long while your fibre service is down, especially when relying on the app and still not getting through. To assist further and log this properly, the account details are needed so the fault can be located and actioned without delay. Please send the account details via direct message so the connection issue can be reviewed and the fault logged with the technical team. Once received, the next steps to restore service will be processed as quickly as possible. Kind regards,
The Mweb Team