Mweb customer service is ridiculous!!!!!

I don't even know if writing this review is going to make a difference.

Mweb has the worst customer service!!! after signing up a contract on the 15th April, the router and Telkom sim was delivered on 16th April. The router worked for 2 days and then it stopped working. my boyfriend contacted mweb as the contract is under his name, and they took a payment of R300 on 19th April. was advised to wait 5 days for sim card to be activated. Up until now no service!!!! mweb is saying that the sim card has not been activated by telkom. telkom is saying it has been activated. we are being pushed from pillar to post!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! we went into telkom store in blue route mall and was advised that the sim is activated on their side. i contacted mweb via facebook and still no proper response!!!! its goin on week 3 with no internet service!!! we called into mweb to cancel, and was told the cancellation request has been sent. no confirmation!!!!!!!!!!! when we call , we are transferred from one department to the next!!! this is flipping disgusting!!!!! u guys are kwik to sign people up but not assist when we need the help!!!!!!!!!!!!!!!