Mweb Customer Service is ***********

I am a Mweb customer right and spoke to a lovely female agent who works in their call right. I no longer use my old mobile number so I’m in a sticky situation when come’s doing changes on my online account.

This lady informed me and says Mr Jacobs we’ll be sending a few documents. Please complete it and forward it to ***. I sent the documents to Mweb from a registered email address on the 31 December 2019. Let me say that again, my first email I sent on the 31st of December 2019. Mweb acknowledges Mr Jacobs on 7th of Jan 2020. At this time, I wasn’t angry I mean it was the festive season and all the bank holidays so I understand. Shakerah Brown-Honey the agent obvious requests my ID document to verify myself via email on the 7th of Jan 2020. I then forwarded ID documentation immediately on the 7th of Jan 2020 two days later. The 9th of Jan 2020 I sent all my information again.

It’s the 17th of Jan 2020 and I’m still waiting for a confirmation to confirm my details has been updated. It's been 4 months since I had full access to my account. I’m doing everything and paying loads for money for a customer like me not be taken seriously.

I even took more business with your company and because they don’t have my number my order wasn’t delivered for 3 ****** weeks. Your customer service is pathetic and getting someone who wants to help is even worst.

The way I’m being treated I’d like to cancel everything with your company. You guys don’t understand how hard we work and the money we pay for your company to treat us like ****.

Please give me your complaints department email address !! You guys are taking a ****.