Mweb customer service is absolutely terrible and I wouldn't recommend them anyone looking to get Fibre in the Durban.

I have made contact with Mweb on the 29th of December 2021 and made payment accordingly. I had a team come through to install the fibre on the 17th of January 2022 from Vumatel who did not complete installation and advised another team would come through the next day to complete. After numerous calls back and forth and promises being made by MWEB its now almost a month later and the installation is not complete. The cords/wires are outside my house left in a packet. Every time I call Mweb call centre its like between 10mins to 20mins of me speaking to them with them promising for the installation to be complete and yet to date there's nothing. I have had agents tell me that their manager Carmen was going to contact me and no one has called to date. Mweb says that 14days after payment installation will be completed and 48 hours after that connection will be provided. Its now almost a month later and the serviced received is the worst I have ever received by far. Ridiculous how you think these larger companies would provide a better service experience but its actually terrible.