MWEB Customer Service in the Gutter

Dear MWEB,

I'm writing to express my complete frustration with your abysmal customer service and to request immediate cancellation of my service.

Over the past 48 hours, I have spent 6 HOURS on hold waiting for assistance. Your WhatsApp chatbot? Useless. Your website chatbot? Equally useless. After all that wasted time, I finally reached 2nd in the queue - only for the call to AUTOMATICALLY HANG UP.

If your Service Level Agreement is this terrible, the LEAST you could do is make the support line toll-free. Instead, I'm paying for the privilege of being ignored and disconnected.

This is unacceptable. I'm done.

I am formally requesting immediate cancellation of my service. Please confirm cancellation and provide details on final billing.

Your customers deserve better than this.

Regards, Marvin

#MWEB #CustomerService #SouthAfrica #ISP #CancelMyService #WorstServiceEver