NK
Nombulelo K
1 reviews | Active since Jan 2020
09 Apr 2026, 08:52
MWEB Customer Service gets a ZERO!!!!!
MWEB has the worst service!!!! Trying to reach an agent either via call or chat is an absolute nightmare!!! I've been waiting since 07h30....1h20 min later, I'm still not assisted!!!
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
09 Apr 2026, 09:27Good day, Nombulelo,
We completely understand how frustrating it must be to spend over an hour trying to reach support without any assistance, especially when this prevents you from using a service you rely on daily. Experiencing repeated delays like this can be very stressful, and we appreciate you sharing your experience.
Please send a direct message on Hello Peter with a brief description of the issue, along with your email address, cellphone number, or Mweb account number. This will allow our team to access your account and provide guidance on resolving the problem as quickly as possible.
Your experience has also been shared with our Service Quality Team, so that your feedback can be reviewed and used to improve response times and support processes for all clients.
Kind regards,
Mweb Team
We completely understand how frustrating it must be to spend over an hour trying to reach support without any assistance, especially when this prevents you from using a service you rely on daily. Experiencing repeated delays like this can be very stressful, and we appreciate you sharing your experience.
Please send a direct message on Hello Peter with a brief description of the issue, along with your email address, cellphone number, or Mweb account number. This will allow our team to access your account and provide guidance on resolving the problem as quickly as possible.
Your experience has also been shared with our Service Quality Team, so that your feedback can be reviewed and used to improve response times and support processes for all clients.
Kind regards,
Mweb Team
Best regards,
Mweb's reply09 Apr 2026, 09:27
Official
Good day, Nombulelo,
We completely understand how frustrating it must be to spend over an hour trying to reach support without any assistance, especially when this prevents you from using a service you rely on daily. Experiencing repeated delays like this can be very stressful, and we appreciate you sharing your experience.
Please send a direct message on Hello Peter with a brief description of the issue, along with your email address, cellphone number, or Mweb account number. This will allow our team to access your account and provide guidance on resolving the problem as quickly as possible.
Your experience has also been shared with our Service Quality Team, so that your feedback can be reviewed and used to improve response times and support processes for all clients.
Kind regards,
Mweb Team
We completely understand how frustrating it must be to spend over an hour trying to reach support without any assistance, especially when this prevents you from using a service you rely on daily. Experiencing repeated delays like this can be very stressful, and we appreciate you sharing your experience.
Please send a direct message on Hello Peter with a brief description of the issue, along with your email address, cellphone number, or Mweb account number. This will allow our team to access your account and provide guidance on resolving the problem as quickly as possible.
Your experience has also been shared with our Service Quality Team, so that your feedback can be reviewed and used to improve response times and support processes for all clients.
Kind regards,
Mweb Team
Best regards,
NK
Nombulelo K's updateReviewer Update
09 Apr 2026, 09:35Name: Nombulelo Kabane
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A debit order of R430 failed on 2 April. I proceeded to pay R249 and R181 lon the same day but my service was disconnected yesterday. I've been trying to get through Billing Support via chat and WhatsApp with no luck. Checking my account, there's arrears of R249....this amount was waived back in January. There was a thread of chats between Sales and Billing after reconnecting my service in January. Please assist with reconnection
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A debit order of R430 failed on 2 April. I proceeded to pay R249 and R181 lon the same day but my service was disconnected yesterday. I've been trying to get through Billing Support via chat and WhatsApp with no luck. Checking my account, there's arrears of R249....this amount was waived back in January. There was a thread of chats between Sales and Billing after reconnecting my service in January. Please assist with reconnection
NK
Nombulelo K's update09 Apr 2026, 09:35
Reviewer Update
Name: Nombulelo Kabane
***
***
***
A debit order of R430 failed on 2 April. I proceeded to pay R249 and R181 lon the same day but my service was disconnected yesterday. I've been trying to get through Billing Support via chat and WhatsApp with no luck. Checking my account, there's arrears of R249....this amount was waived back in January. There was a thread of chats between Sales and Billing after reconnecting my service in January. Please assist with reconnection
***
***
***
A debit order of R430 failed on 2 April. I proceeded to pay R249 and R181 lon the same day but my service was disconnected yesterday. I've been trying to get through Billing Support via chat and WhatsApp with no luck. Checking my account, there's arrears of R249....this amount was waived back in January. There was a thread of chats between Sales and Billing after reconnecting my service in January. Please assist with reconnection
NK
Nombulelo K's updateReviewer Update
09 Apr 2026, 10:56Despite sharing the information required at 9h55....still no assistance!
I haven't been contacted by your team
I haven't been contacted by your team
NK
Nombulelo K's update09 Apr 2026, 10:56
Reviewer Update
Despite sharing the information required at 9h55....still no assistance!
I haven't been contacted by your team
I haven't been contacted by your team
Mweb's replyOfficial
09 Apr 2026, 12:33Good day, Nombulelo,
Thank you for providing your account details. We have located your account and can confirm that you were assisted by the Billing Team, who reconnected your service.
If you are still experiencing any issues or require further assistance, please send us a direct message on Hello Peter with a brief description of the problem, and our team will review and assist you promptly.
Kind regards,
Mweb Team
Thank you for providing your account details. We have located your account and can confirm that you were assisted by the Billing Team, who reconnected your service.
If you are still experiencing any issues or require further assistance, please send us a direct message on Hello Peter with a brief description of the problem, and our team will review and assist you promptly.
Kind regards,
Mweb Team
Best regards,
Mweb's reply09 Apr 2026, 12:33
Official
Good day, Nombulelo,
Thank you for providing your account details. We have located your account and can confirm that you were assisted by the Billing Team, who reconnected your service.
If you are still experiencing any issues or require further assistance, please send us a direct message on Hello Peter with a brief description of the problem, and our team will review and assist you promptly.
Kind regards,
Mweb Team
Thank you for providing your account details. We have located your account and can confirm that you were assisted by the Billing Team, who reconnected your service.
If you are still experiencing any issues or require further assistance, please send us a direct message on Hello Peter with a brief description of the problem, and our team will review and assist you promptly.
Kind regards,
Mweb Team
Best regards,
Mweb's replyOfficial
09 Apr 2026, 12:33 Good day, Nombulelo,
Thank you for providing your account details. We have located your account and can confirm that you were assisted by the Billing Team, who reconnected your service.
If you are still experiencing any issues or require further assistance, please send us a direct message on Hello Peter with a brief description of the problem, and our team will review and assist you promptly.
Kind regards,
Mweb Team
Thank you for providing your account details. We have located your account and can confirm that you were assisted by the Billing Team, who reconnected your service.
If you are still experiencing any issues or require further assistance, please send us a direct message on Hello Peter with a brief description of the problem, and our team will review and assist you promptly.
Kind regards,
Mweb Team
Best regards,
Mweb's reply09 Apr 2026, 12:33
Official
Good day, Nombulelo,
Thank you for providing your account details. We have located your account and can confirm that you were assisted by the Billing Team, who reconnected your service.
If you are still experiencing any issues or require further assistance, please send us a direct message on Hello Peter with a brief description of the problem, and our team will review and assist you promptly.
Kind regards,
Mweb Team
Thank you for providing your account details. We have located your account and can confirm that you were assisted by the Billing Team, who reconnected your service.
If you are still experiencing any issues or require further assistance, please send us a direct message on Hello Peter with a brief description of the problem, and our team will review and assist you promptly.
Kind regards,
Mweb Team
Best regards,