JvdB
Jean van den Berg
1 reviews | Active since Nov 2014
14 Apr 2026, 11:40
Mweb Customer Service
The Customer servcie is terrible. Had a call on 10 April to downgrade my line, spent 40mins on the call after speaking to a consultant and was put on hold, the call dropped. No call back done. Received my bill, and nothing changed.
Now on the phone again and been on hold for more than 30mins and have not spoken to anyone yet.
Why is it so hard to provide customer service if that is your line of business?
Jean van den Berg
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Mweb's replyOfficial
14 Apr 2026, 11:46Hi Jean, we can understand your frustration, especially after spending a significant amount of time on the phone, experiencing a dropped call, no call-back, and then seeing that your downgrade request was not reflected on your bill. That is understandably disappointing and not the experience we want for you. We can confirm that your matter has now been escalated to our Retentions Team, and they will be taking ownership of your request to ensure it is properly reviewed and correctly actioned. They will also look into the missed downgrade and ensure your account is aligned accordingly. We appreciate your patience while this is being resolved and will ensure the team engages with you directly with a clear outcome. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Apr 2026, 11:46
Official
Hi Jean, we can understand your frustration, especially after spending a significant amount of time on the phone, experiencing a dropped call, no call-back, and then seeing that your downgrade request was not reflected on your bill. That is understandably disappointing and not the experience we want for you. We can confirm that your matter has now been escalated to our Retentions Team, and they will be taking ownership of your request to ensure it is properly reviewed and correctly actioned. They will also look into the missed downgrade and ensure your account is aligned accordingly. We appreciate your patience while this is being resolved and will ensure the team engages with you directly with a clear outcome. Kind regards,
The Mweb Team
The Mweb Team