JS
Jean S
1 reviews | Active since Jul 2020
13 May 2026, 09:09
MWEB CUSTOMER SERVICE
It is incredible that one has to wait so long to speak to a consultant on line. Mweb is in the communication/technical business and should up its game. They should also be more customer-orientated and reintroduce walk-in facilities.
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Mweb's replyOfficial
13 May 2026, 09:52Hi Jean,
Having to wait extended periods to reach a consultant, especially when you’re engaging with a communications provider, can be extremely discouraging, and we understand why this experience has left you feeling dissatisfied. Your point about the need for more accessible, customer‑focused support is clearly heard.
We appreciate you raising this and will be passing your feedback to our Service Quality Team for review, including your comments around queue times, customer orientation, and the suggestion to reintroduce walk‑in facilities. Feedback like this is important in helping us identify where the support experience needs to improve.
If you’d like us to assist further with a specific issue, please feel free to reach out via a direct message on Hello Peter, and we’ll do our best to help move things forward.
Kind regards,
Mweb Team
Having to wait extended periods to reach a consultant, especially when you’re engaging with a communications provider, can be extremely discouraging, and we understand why this experience has left you feeling dissatisfied. Your point about the need for more accessible, customer‑focused support is clearly heard.
We appreciate you raising this and will be passing your feedback to our Service Quality Team for review, including your comments around queue times, customer orientation, and the suggestion to reintroduce walk‑in facilities. Feedback like this is important in helping us identify where the support experience needs to improve.
If you’d like us to assist further with a specific issue, please feel free to reach out via a direct message on Hello Peter, and we’ll do our best to help move things forward.
Kind regards,
Mweb Team
Mweb's reply13 May 2026, 09:52
Official
Hi Jean,
Having to wait extended periods to reach a consultant, especially when you’re engaging with a communications provider, can be extremely discouraging, and we understand why this experience has left you feeling dissatisfied. Your point about the need for more accessible, customer‑focused support is clearly heard.
We appreciate you raising this and will be passing your feedback to our Service Quality Team for review, including your comments around queue times, customer orientation, and the suggestion to reintroduce walk‑in facilities. Feedback like this is important in helping us identify where the support experience needs to improve.
If you’d like us to assist further with a specific issue, please feel free to reach out via a direct message on Hello Peter, and we’ll do our best to help move things forward.
Kind regards,
Mweb Team
Having to wait extended periods to reach a consultant, especially when you’re engaging with a communications provider, can be extremely discouraging, and we understand why this experience has left you feeling dissatisfied. Your point about the need for more accessible, customer‑focused support is clearly heard.
We appreciate you raising this and will be passing your feedback to our Service Quality Team for review, including your comments around queue times, customer orientation, and the suggestion to reintroduce walk‑in facilities. Feedback like this is important in helping us identify where the support experience needs to improve.
If you’d like us to assist further with a specific issue, please feel free to reach out via a direct message on Hello Peter, and we’ll do our best to help move things forward.
Kind regards,
Mweb Team